Our Story

The Cold Stone Story

 

Cold Stone Creamery – A Revolutionary Evolution

Our founders, Donald and Susan Sutherland, scoured the world in search of the perfect ice cream.  Not surprisingly, they found that not all ice cream is created equal. From traditional hard-packed to soft serve varieties, until Donald and Susan pursued their “Ice Cream Dream”– we were stuck with some pretty disappointing alternatives.  But after 1988 and the opening of the first Cold Stone Creamery in Tempe, Arizona, things changed. The Sutherlands fundamentally redefined ice cream and the world would never be the same.

Cold Stone Creamery ice cream is categorized by industry experts as “Super Premium.” Our ice cream is better because we make it fresh every day in every store, which puts Cold Stone completely in a class of our own.

At Cold Stone Creamery, we are proud of our heritage as Ice Cream Innovators. This heritage is based on a tradition of continuously redefining plain old regular ice cream into something truly extraordinary. Around here, we call every ice cream we serve a “Creation” – because each one is a work of art. Freshly made, smooth, creamy ice cream blended on a frozen granite stone with endless combinations – fruits, nuts, candy, cookies, brownies…you name it – you can mix in to your heart’s content.

We’re so proud of our redefinition of ice cream that we’re almost inclined to do away with the words “ice cream” altogether.  Why not just call it Cold Stone?

 

TIMELINE OF COLD STONE CREAMERY

 

1988 Don and Susan Sutherland open the very first Cold Stone Creamery® in Tempe, Ariz., and a new ice cream concept is born.
1996 Cold Stone Creamery is awarded “Best of Phoenix” for the first time.
1997 Cold Stone Creamery serves its one millionth ice cream cone.
1997 Franchisee Dan Farr convinces Cold Stone Creamery to enter the Alaska market and the first store opens in Anchorage.
1998 Cold Stone Creamery opens first transcontinental store in Jacksonville, Fla.
2000 Cold Stone Creamery is ranked 94th on Entrepreneur magazine’s list of Fastest Growing Franchises in America, and 361st on the Entrepreneur magazine’s “Franchise 500” list.
2000 Cold Stone Creamery celebrates 100th store opening in Pleasant Hill, Calif.
2001 Cold Stone Creamery adds chocolate-covered crickets to ice cream and earns a feature spot on the CBS The Early Show.
2002 Cold Stone Creamery awards its 500th franchise and opens its 250th store.
2002 Cold Stone partners with Make-A-Wish Foundation® to launch the World’s Largest Ice Cream Social which raises more than $100,000 for the charity and lands a feature spot on CNN.
2003 The second annual World’s Largest Ice Cream Social raises over $340,000 for the Make-A-Wish Foundation.
2003 The Cold Stone Creamery brand introduces itself to the world with the opening of the company’s flagship store in Times Square. Cold Stone receives a feature article in Time magazine and mixes ice cream live on Fox & Friends.
2003 Cold Stone Creamery opens its 500th store.
2003 Cold Stone Creamery Tastemaster Ray Karam is featured on a MSNBC Power Lunch segment called “I Can’t Believe I Get Paid To Do This!” in which Cold Stone’s pumpkin ice cream Creations™ are highlighted.
2004 Governor Schwarzenegger is photographed outside a California Cold Stone Creamery. The photograph is featured in US Weekly, InTouch Weekly and parodied on an episode of Saturday Night Live.
2004 Cold Stone Creamery launches an entirely new line of Signature Ice Cream Cakes. One hundred ice cream cakes are featured on ABC’s Good Morning America to celebrate the 100th anniversary of Times Square.
2004 The third annual World’s Largest Ice Cream “Cake” Social raises over $625,000 for the Make-A-Wish Foundation.
2004 Cold Stone Creamery ranked fourth in the July 2004 issue of Restaurant Business “Top 50 Growth Chains.”
2005 Desperate Housewife Nicollette Sheridan attends the fourth annual World’s Largest Ice Cream “Cake” Social as a “celebrity scooper” and helps Cold Stone raises over $750,000 for the Make-A-Wish Foundation.
2005 Receives the “2005 Consumers’ Choice in Chains Award” in the Treat category in the August 2005 issue of Restaurants & Institutions.
2005 Cold Stone Creamery celebrates the opening of its first store in Japan, located in the Roppongi Hills complex in Tokyo, marking the beginning of the company’s expansion into Asia.
2006 Cold Stone Creamery launches a new line of smoothies and ice cream shakes. Cold Stone takes the lead in a Today Show story about the booming smoothie market.
2006 Nation’s Restaurant News honors Cold Stone Creamery as a MUFSO “Golden Chain” recipient.
2007 Cold Stone Creamery is acquired by Kahala, one of the fastest growing franchise companies in North America with 12 brands and more than 3,700 retail locations in the United States and worldwide.
2007 Cold Stone celebrates the opening of its first store in the Middle East in the United Arab Emirates.
2007 Cold Stone Creamery expands to Indonesia and celebrates the opening of its store.
2008 The Cold Stone Creamery founders are featured on The Oprah Winfrey Show.
2008 Cold Stone Creamery celebrates the opening of the 100th International store and its arrival into Mexico and Scandinavia.
2008 Cold Stone announces the opening of the first co-branded store with Rocky Mountain Chocolate Factory.
2009 Cold Stone commemorates expansion into Canada with the opening of six co-brand stores through partnership with Tim Hortons.
2009 Cold Stone Creamery celebrates the opening of the first store in the Caribbean in Trinidad.
2009 Cold Stone launches a new line of ice cream cupcakes, Sweet Cream, Cake Batter™ Delux and Double Chocolate Devotion™.
2010 Cold Stone Creamery makes Entrepreneur magazine’s “Franchise 500” list.
2010 Cold Stone debuts its newest indulgence, ice cream cookie sandwiches, Perfect Duet, Cookie Crumb Yum, Cake Batter™ Sprinkle and Kiss N’ Tell Chocolate.
2011 Cold Stone Creamery extends successful partnership with Jelly Belly Candy Company.
2011 Cold Stone Creamery launches new frozen yogurt concept. Cold Stone Yogurt Bar to be incorporated into existing stores and launched as a standalone concept.
2011 Cold Stone Creamery introduces Hot Stone Warm & Delicious Desserts.
2011 Cold Stone Creamery expands to Singapore, Cyprus, and Brazil.
2011 Cold Stone Creamery makes Entrepreneur magazine’s “Franchise 500” list.
2011 Cold Stone Creamery launches online cake ordering via ColdStoneCakes.com.
2011 Cold Stone Creamery and the Make A Wish Foundation Celebrate their 10th year Anniversary.
2011 Cold Stone Creamery was voted Best Ice Cream in Singapore.
2011 Cold Stone Creamery in Dubai wins the “Dubai Service Excellence Service Award” in the Large Business category.
2011 Cold Stone celebrates the opening of the first Cold Stone Café in Cyprus.
2011 Cold Stone Creamery celebrates the expansion of the Cold Stone/Tim Hortons relationship outside of North America with the opening of the first co-branded store in Sharjah, United Arab Emirates.
2011 Cold Stone Creamery in Japan was recognized by the Great Place to Work Institute as the #1 place to work in Japan for the second consecutive year
2011 Cold Stone Creamery celebrates the opening of the first store in Africa in Egypt along with the first store in South America in Brazil, marking Cold Stone’s presence in 20 countries worldwide.
2011 Cold Stone Creamery in Dubai wins the “Best Service Performance Outlet – Café” from the Dubai Economics Department under the Dubai Service Excellence Scheme.
2012 Cold Stone Creamery adds Hot For Cookie to the Hot Stone Warm & Delicious Desserts line.
2012 Cold Stone Creamery introduces New Frozen Yogurt Creations and Shakes.
2012 Cold Stone Creamery makes Entrepreneur magazine’s “Franchise 500” list.
2012 Cold Stone Creamery in Japan was recognized by the Great Place to Work Institute as the #1 place to work in Japan for the second consecutive year.
2012 Cold Stone Creamery celebrates the opening of the first store in Africa in Egypt along with the first store in South America in Brazil, marking Cold Stone’s presence in 20 countries worldwide.