Gift Certificate FAQ

What if my Cold Stone Gift Certficate is lost or stolen?
Your Gift Certficate does have a monetary value so please treat it as you would cash; if your Gift Certificate is lost of stolen they may use the function. However, if the value of the lost or stolen voucher has been redeemed by another party, the value is non-refundable.

How and where can I use my Cold Stone eGift?
The Cold Stone Gift Certificate is accepted at all Cold Stone Creamery Indonesia.
Please see Stores page to find a Cold Stone Creamery near you.

Does Cold Stone Gift Certificate have an expiration date?
Yes, it may have expiration date. Please kindly check at front page voucher.

Does the Gift Certificate represent a coupon or a voucher?
The Cold Stone Gift Certificate represents an actual item just like a voucher. You should protect your Gift Certificate and please treat it as would cash.