Ice Cream FAQ

Have a question about Cold Stone Creamery ice cream? You’ll find your answer here.

 

Can I order large quantities of Cold Stone ice cream to go?

Absolutely! You can grab our world-famous, smooth and creamy, super-premium ice cream to go. Just drop by a Cold Stone Creamery near you. We take one of our new stylin’ containers, fill it to the brim with our delicious ice cream combined with your favorite mix-ins on our trademark frozen granite stone, and you’re ready to go. Our ice cream is available in “Mine”, “Ours” and “Everybody’s” sizes (that’s small, medium, and large for the coolness-impaired). Visit our To Go page for more details.

How can I ship Cold Stone Creamery ice cream?

We don’t ship ice cream from our Headquarter office. However, please contact a Cold Creamery location near you (or near the lucky recipient) to speak to the owner or manager about shipping options.

Please be aware that shipping ice cream can be an expensive process. It requires special insulated packaging (with dry ice), must be sent via overnight shipping, and the person receiving it must be available to sign for it. All of this is required to ensure that it’s received in good condition and as quickly as possible.

What are Cold Stone portion sizes?

Before a mix-in is added, our individual portion sizes are referred to as:

Like It – approximately 4 oz. ?Love It – approximately 6 oz. ?Gotta Have It – approximately 8 oz.

We also offer world-famous, smooth and creamy, super-premium ice cream in larger quantities to go. Ice cream “To Go” is available in “Mine”, “Ours” and “Everybody’s” sizes (that’s small, medium, and large for the coolness-impaired).

What is a Cold Stone Creation?

A Cold Stone Creation is a smooth and creamy ice cream treat that combines super-premium ice cream with a variety of fruit, nuts, chocolate and other goodies customized for each customer, creating a mouthwatering dessert. Creations come in many forms: cups, waffle bowls and cones, shakes, smoothies and cakes. Choose from our favorite Cold Stone Signature Creations or create your own favorite. Visit our Cold Stone Creations page for details.

 

What is a Cold Stone Signature Creation?

A Cold Stone Signature Creation is a favorite Creation recipe that features a special combination of ice cream and Mix-ins. Some Signature Creations are tried and true favorites with a new Cold Stone® twist such as Mint Mint Chocolate Chocolate Chip®. Many are our own unique ice cream innovations, such as Birthday Cake Remix. Visit our Cold Stone Signature Creations page for descriptions for our complete list of Cold Stone Signature Creations.

Where can I find the Nutritional Information for your products?

Please visit our Nutritional Information/Ingredient page for detailed information.

Does Cold Stone Creamery make a lactose-free ice cream?

Our only lactose-free product is sorbet. Although we take precautions by frequently cleaning the mixing stone, we cannot guarantee that residual products containing lactose will not accidentally be mixed into your Ice Cream Creation. Additional nutritional information and ingredient statements can be found here.

Is Cold Stone Creamery a nut-free environment?

No, Cold Stone Creamery is not a nut-free environment. While we do our best to accommodate our customers’ special requests, we cannot guarantee with 100% confidence that your product will be nut free. Please be aware that Cold Stone Creamery products may contain traces of peanuts and tree nuts, either from a manufacturing facility or from preparation on site. For additional allergen information, click here.

Do Cold Stone Creamery products contain gluten?

Cake Batter, Cinnamon Bun, Cookie Dough, and Oatmeal Cookie Batter ice creams contain gluten. In addition, any candies that have a flour component to them also contain gluten. Although we take precautions by cleaning the mixing stone often, we cannot guarantee that residual products containing gluten will not accidentally be mixed into your ice cream. A complete list of products containing gluten can be found here.

Does Cold Stone Creamery offer a “sugar-free” ice cream?

No, we do not offer any sugar-free products. The Sinless Sans Fat Sweet Cream is a nonfat and no-sugar-added ice cream. Please note that this product is not low in carbohydrates and does contain lactose which is a naturally occurring sugar in milk. Although we take precautions by cleaning the mixing stone often, we cannot guarantee that residual products containing sugar will not accidentally be mixed into your Ice Cream Creation.

Please visit our Nutritional Information/Ingredient page for more information.

Do you offer light or low-fat ice cream?

We offer a variety of tasty treats specially created with our health-conscious customers in mind (we call them “Healthy Indulgences”). As you may know, ice cream, smoothies, shakes, cakes and drinks don’t have to be bad for you. More importantly, they don’t have to taste bad either. And they certainly don’t at Cold Stone Creamery. Visit our Healthy Indulgences page for details.

Does Cold Stone Creamery ice cream contain eggs?

Currently, French Vanilla ice cream contains eggs, as do bakery items such as cookie dough, waffle products, and brownies. In addition, all of our signature cakes contain eggs. While we are always happy to accommodate special requests, we cannot guarantee our product to be 100% allergen free. A complete list of products containing eggs can be found here.